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Hotel Reservations (877) 424-3930
Hotel Main Number (425) 424-3900

Barking Frog (425) 424-2999
Spa (425) 424-2900

Couple checking in

ACCESSIBILTY STATEMENT

Willows Lodge is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on Web Content Accessibility Guidelines 2.1, level AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility. 

We welcome feedback.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (425) 424-3900 or via email at mail@willowslodge.com with a description of the issue you encountered and your contact information. Your experience matters to us.

Willows Lodge website may contain material from various third-party web links, including social media, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from these third-party links. If you need further assistance or need to report an issue, please contact us. 

Americans With Disabilities Act Accessibility Compliance Overview

  • All ADA guest rooms are located within the main building adjacent to the lobby and check-in. 
  • There are two handicap accessible parking spaces located near the main building--approximately 75 feet away. 
  • There are three additional handicap accessible parking spaces directly in front of the entrance to The Spa and the Davidson guest room wing of our property.
  •  Parking lots are well paved.
  • The entrances to the main building are double doors that easily open.    
  • The Front Desk is accessible to Wheelchair Guests and features a lowered shelf convenient for guests with disabilities.
  • All  outlets and most facilities (dining, spa, meeting rooms) are located on the main floor/ground level and are accessible.
  • An elevator can take guests to the upper level of the main building, which has one meeting room and guest rooms. 
  • The business center has a computer which can accommodate wheelchairs. 
  • The relaxation pool is located adjacent to the spa.  A portable pool lift is available upon request. 
  • Portable TDD devices for hearing impaired are available upon request.
  • Guide dogs and service animals welcome.
  • Braille and tactile signage available for meeting space, restaurant, restrooms and guest rooms.
  • Staff will accommodate guests who are blind or have low vision, by offering assistance with printed/visual information.

Accessible Nicer Guest Rooms

The three Accessible Nicer guest rooms offer one king bed, open living space, a stone-trimmed gas fireplace, an oversized soaking tub, a roll-in shower, and either a patio or balcony overlooking the lush landscape.

These rooms are spacious at approximately 500 square fee, well-appointed and feature the luxury comforts of home including: 48" Samsung HDTV with on-demand entertainment; complimentary high-speed Internet access; Dornbracht bathroom fixtures; Mexican marble sink; and toiletries by Molton Brown of London.

Willows Lodge is a smoke-free facility.

Room Measurements

  • Entrance: 33"
  • Hallway: 33.5"
  • Entrance Hallway: 62"
  • Bathroom to Shower Doorway: 32.5"
  • Bathroom Doorway: 33.5"
  • Shower: 59.5" x 7'6" open floor space
  • Bathroom: 81.5" x 91" open floor space

 

 

ADA Features

  • Extra large Roll-in shower (59.5" x 7'6" open floor space)
  • Wheelchair accessible doors (33") & pathways (all exceed 56.6")
  • Grab bars in the shower as well as by the toilet
  • Shower bench
  • Portable hearing assistance device
  • Hand held shower head
  • *Tub is not wheelchair accessible.
  • Lowered bathroom fixtures with ability to roll under the sink.
  • Accessible communication features include visual fire alarms, visual notification for door, flashing light for incoming phone calls, closed captions on the television, TTY for guest use.
  • Accessible desk

 

Accessible Orchard House Herbfarm Suite

We have one suite in the hotel that is ADA accessible. This gorgeous and supremely well-appointed suite features a four-poster king size bed with luxurious Italian linens. French doors open to reveal a private balcony overlooking the lovely Kitchen Cutting Garden with impressive views of Mt. Rainier. This suite is approximately 500 square feet.

ADA Features of the Orchard House

  • Accessible bathroom fashioned from rich Italian marble
  • Extra large Roll-in shower (59.5" x 7'6" open floor space)
  • Wheelchair accessible doors (33") & pathways (all exceed 56.6")
  • Grab bars in the shower as well as by the toilet
  • Shower bench
  • Portable hearing assistance device
  • Hand held shower head
  • *Tub is not wheelchair accessible.
  • Lowered bathroom fixtures with ability to roll under the sink.
  • Accessible communication features include visual fire alarms, visual notification for door, flashing light for incoming phone calls, closed captions on the television, TTY for guest use.
  • Accessible desk

This website has been approved as accessible. NCG continuously monitors this website for compliance with WCAG 2.1, as well as all subsequent versions, and the ADA. 

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