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Spa Etiquette & FAQs

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Know Before You Go

Willows Lodge Spa

Spa Etiquette
    Reservations are not required for use of the outdoor hydrotherapy pool or dry sauna. The hotel provides robes and slippers in the guest rooms to wear down to the facilities at any time during your stay. Please arrive 45 minutes in advance if using our outdoor facilities or 5 minutes in advance if going directly to your treatment. Our hydrotherapy pool is heated to around 103 degrees, so relax and unwind.

    If you are currently pregnant, have diabetes, any heart conditions, pacemakers, anemia, high or low blood pressure, epilepsy, or any other serious health conditions, we strongly recommend consulting your physician before utilizing the spa facilities.

    Outdoor hydrotherapy pool hours - 7:00AM-10:00PM / Dry sauna open from 7:00AM - 10:00PM.

    Please arrive 45 minutes early if you are interested in using the outdoor hydrotherapy pool and dry sauna. We ask spa guests to limit their usage of the facilities to 45 minutes. If you wish to forego these amenities, only arrive 5 minutes in advance to complete the necessary paperwork.

    Due to occupancy limitations, if you would like to use the hydrotherapy pool and dry sauna after your spa appointment or longer than 45 minutes, it will be an additional charge of $100 per person.
  • We ask that you do not bring children with you to your appointment so that you may be nurtured without interruption.
  • Please keep your voices to a minimum when in the spa so as not to interrupt our guests having treatments or wishing to relax.
  • We do not offer food service in the spa. We do have select champagne/rosé beverages for purchase.
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Credit Card: ‍In order to secure your appointment, a credit card will be taken at time of booking.‍

Cancellations: If you cannot make your appointment, please cancel at least 48 hours in advance to avoid our cancellation policy. We do charge the full amount of services that are not cancelled within 48 hours.

Group Bookings: For groups of 4 or more, there is an automatic 25% gratuity added and a 7-day cancellation policy.

Gratuities:‍ Gratuities may be given in appreciation for excellent service.

Disclaimer:‍ Prices are subject to change without notice.‍

Product Sales:‍ All product sales are final.‍

Gift Cards: Gift cards may be purchased at the hotel front desk, or on-line via Shop Willows in any dollar amount.
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Turn Your Spa Day Into a Wellness Weekend

Willows Lodge was designed with relaxation in mind. From the peaceful gardens to the calming rooms and farm-to-table dining, you'll find countless ways to take your mind off the day-to-day. Come for a relaxing spa treatment, stay for a wellness-filled weekend.

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